Elevate Your Living Space

Privacy Policy

Effective Date: January 1, 2024

Nyalapally Vinay Kumar trading as Ayyappa Furnitures ("we," "us," or "our") operates the website https://ayyappaservice.shop/. We are committed to protecting your personal data and respecting your privacy.

1. Information Collection & Use

We collect personal information (such as Name, Phone Number, Email, and Shipping Address) solely for fulfilling orders, processing payments, and providing customer support.

2. WhatsApp Communication Consent

By providing your mobile phone number through our contact forms, direct messages, or checkout process, you explicitly grant consent to receive transactional messages, order updates, invoices, and necessary support communications via WhatsApp Official Business API. You may opt out at any time by replying "STOP" to our WhatsApp messages.

3. Data Protection

Your data is securely stored. We do not sell, rent, or trade your personal information to third parties. Information is only shared with trusted logistics partners for the sole purpose of product delivery.

Terms & Conditions

By accessing our website or purchasing goods from Ayyappa Furnitures, you agree to be bound by the following terms:

• Business Identity: You are transacting with the legal entity "Nyalapally Vinay Kumar", trading as "Ayyappa Furnitures" (GSTIN: 36BGFPN2215L1ZD).
• Pricing & Availability: All prices are subject to change without notice. Quotations for custom prefabricated buildings and illuminated signs are valid for 15 days from the date of issue.
• Delivery Constraints: Delivery timelines are estimates. We are not liable for delays caused by unforeseen circumstances or force majeure events.
• Jurisdiction: Any disputes arising from transactions will be subject to the exclusive jurisdiction of the courts in Siddipet, Telangana.

Refund & Cancellation Policy

We strive to ensure complete satisfaction with our furniture, bedding, and lighting products. Please read our cancellation and return guidelines carefully:

Order Cancellation

• Standard Items: Orders for standard stock items can be cancelled within 24 hours of placement for a full refund.
• Custom Orders: Orders for prefabricated buildings, custom illuminated name-plates, or bespoke furniture cannot be cancelled once manufacturing has commenced.

Returns & Refunds

• Eligibility: Returns are accepted within 7 days of delivery only in the case of manufacturing defects or damage incurred during transit.
• Condition: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Mattresses and bedding items cannot be returned once the plastic seal is broken due to hygiene regulations.
• Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be credited back to your original method of payment within 7-10 business days.